Delivery
Packing
Items smaller items than A4 are typically packed in stiffened, board-backed envelopes to ensure they arrive flat and undamaged. Larger items are carefully rolled and shipped in strong postal tubes. For oversized items that are too rigid to be rolled—even in wide-diameter tubes—we use flat, all-board envelopes for secure mailing.
In the unlikely event that your order is damaged in transit, please return the affected item(s) to us. We will offer either a replacement (if available) or a full refund, including reasonable return postage.
Delivery
All orders are sent using a tracked shipping method. Depending on your location and the value of your order, you'll be offered a choice of tracked mail or express courier services at checkout.
- High-value orders may be eligible only for express delivery options for added security.
- We dispatch every business day
- We dispatch worldwide. Over half of our orders are sent internationally. We have shipped to over 40,000 customers in 70+ countries. We dispatch orders to customers in North America and Europe on a daily basis.
Orders are dispatched no later than the next business day. If you need your item urgently, please let us know at the time of purchase — we can usually ship same day for orders received before 2pm (UK time).
Estimated Express delivery times:
- UK: Next business day guaranteed via Royal Mail Special Delivery Next Day
- Europe & North America: Typically within 2 business days via DHL Express
- Rest of the world: Delivery usually within 4 business days via DHL Express
Delivery times are from date of dispatch. These delivery times exclude PO Box and APO/FPO (military) addresses and may take longer to remote locations.
Estimated tracked mail delivery times:
- UK: Usually next business day via Royal Mail Tracked 24
- Europe & North America: typically 7-10 days, via Royal Mail tracked or USPS tracked
- Rest of the World: 7-14 days, varies by location, via Royal Mail tracked