Will my order be carefully packed and protected?

We usually pack items which are smaller than A4 size in a stiffened, board-backed envelope. Larger items are rolled and packed in postal tubes. Large items which are too stiff to be rolled in 50mm diameter tubes are either packed in large diameter tubes or mailed in large all-board envelopes reinforced with additional cardboard inserts. It is rare that a customer tells us that their order has been damaged in transit. Your order is insured for damage in transit. In the event that any of your maps or prints are damaged before they reach you, please send the affected item or items back to us and will provide a refund.